Director of Operations

AMSURG

Must live in San Diego County, Orange County, Southern LA county, Imperial County, or Western Riverside

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package and a variety of health and welfare benefit options to help protect your health and promote your well-being. The benefits package includes medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

Summary

The Director of Operations (DOO) is key to building strong local partnerships with our physician leaders. This role oversees governance of Ambulatory Surgery Centers (ASCs) and is responsible for optimizing center operations to enable growth. Oversight typically includes up to $69M in revenue in a multisite and multimarket environment. Responsibilities include building strong leadership pipelines, developing growth strategies for the region, and management of the P&L of Ambulatory Surgery Centers in partnership with the ASC center administrator and physician partners.

Essential Duties and Responsibilities

Strategy and Growth

Responsible for execution of center strategy with support from Regional Vice President (VP) in development of local strategy
Identifies opportunities to enable the growth of center including service line offerings and organic growth
Executes and supports corporate initiatives to implement at assigned ASCs
Align with marketing initiatives and collaborate with the Regional Marketing Director and market developers to execute on drivers of volume growth
Collaborate with the VP and SDVP in developing strategy and oversight to the facility Partnership
Take lead on business development and other strategic planning initiatives providing the initiative to get ASC and board buy-in and execution of the strategies
Work with VP and SDVP to develop and execute strategies to grow case volume, reduce expenses, improve patient experience and outcomes
Manage health system partner and provider equity group relationships to drive clinician satisfaction and operational success

Operational Management

Oversee ASC governance (e.g., prep for and run board meetings) for reliable decision making
Tactical management of ASC initiatives and day-to-day operations
Mentors and trains Center Administrators; coordinates onboarding and learning and development program
Coordinate with Clinical and Revenue Cycle Management team as needed to drive performance and improve revenue cycle key performance indicators (KPIs)
Build and manage relationships with ASCs and physicians and schedule on-site visits as business needs require and at a minimum quarterly
Develop and mentor Center Administrators regarding all business office functions focusing on critical functions such as clinical and revenue cycle to ensure operational alignment, priority setting and execution of overall management
Work with Center Administrators to deliver best-in-class staffing models as well as monitor full-time employee (FTE) utilization and make recommendations to promote cost-effective labor hour practices
Act as a backup to the ASCs administrative functions such as payroll and payables in the absence of the Center Administrator or other personnel as warranted
Partner with corporate functional experts and support departments in a matrix organization to execute management functions such as IT, HIPAA, audits, human resources, training and development, policies, procedures, quality, revenue cycle, and procurement
Develop and/or identify best practices and ability to motivate adoption of new opportunities
Mitigate legal issues in collaboration with VP of Operations and the legal department.
Develop and execute action plans at the ASC level by identifying opportunities and removing barriers

Customer Relationship Management

Support recruitment and retention of physicians for business development and market development
Effectively collaborate and communicate with partners and ASC stakeholders
Articulate corporate initiatives and partner to develop plans to support and implement
Broker all appropriate AMSURG resources when needed – knows when, how and why to engage them
Maintain ownership of situations when AMSURG resources are engaged to ensure satisfactory resolution
Collaborate with the VP on governance and fiduciary responsibilities for the ASC
Schedule and lead quarterly Board meeting agendas for each assigned ASC and solicit input from Physician partners and other stakeholders; capture board meeting minutes for transparency, legal and regulatory requirements
Monitor and follow through on all action items identified during and outside of quarterly board meetings for the ASC
Responsible for governance oversight in all operational areas including:
- Quality oversight
- Operational Efficiency
- Labor Market/Staffing
- Policy and Procedures
- Risk Management
- Regulatory compliance
- Patient Experience
- Information Technology- Risk Mitigation, Security
- P&L

Financial Management

Manage and report on ASC financial performance • Develop and manage center budgets and distribution process with support from VP
Work with Center Administrators for annual capital requests to help drive growth and manage aging equipment
Responsible for overall management of the financial performance of assigned centers – meet volume and EBITDA targets
Ensure awareness of financial performance and answer questions on variances to budget and expectations
Budget and forecast the P&L for assigned ASCs with input from the facility stakeholders and VPs
Revenue Cycle Management of assigned ASCs to ensure A/R benchmarks are met and cash flow is efficient and effective

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below represent the knowledge, skills and/or abilities required.

Excellent customer service skills
Excellent interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers
Strong leadership, management, and organizational skills
Understanding of healthcare trends and their relationship to Ambulatory Care
Able to juggle multiple projects, accustomed to tight deadlines while maintaining excellent attention to detail
Excellent verbal and written communication skills; comfortable with presentations to senior management, boards, community groups, physicians, and staff
Self-motivated; ability to work without direct supervision
Ability to integrate and harmonize diversified functions
Ability to understand, influence, and partner with others
Excellent judgment and decision-making skills; able to resolve problems quickly and effectively

Education/Experience

Bachelor’s degree and/or master’s degree in business, healthcare administration or relevant field, and/or equivalent work experience
Minimum ten (10) years of healthcare management experience; prefer experience managing at a minimum up to $69 million in revenue
Experience in contract negotiations and managed care models within a complex organization.
Multi-state healthcare system experience preferred
Minimum three (3) years experience managing healthcare operation staff
Knowledge of operations in an outpatient or physician specialty service line preferred
Clinical and/or Revenue Cycle Management experience is preferred

If interested, please send your resume to Jennifer Leyva at jennifer.leyva@envisionhealth.com.

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